Frequent Questions

Get answers to questions about products, shipping, and more. Contact customer support if you need more assistance

Free Delivery On Orders Over $500.00

F.A.Q & Contact Information

General FAQ

IS IT SAFE TO BUY WEED ONLINE?
Generally, recent times have proven marijuana consumers prefer buying weed online for quality purposes, instead of visiting their local dispensary.

Our products are of the highest quality and are packed in discrete odor less vacuum-sealed packages. Discreet delivery is our recommended best practice and packages are tracked all the way to your home.

In addition to convenience, buying weed online allows you to get the highest quality cannabis pot delivered to your home. You can pick from a huge variety of strains instead of being limited to whatever your local dispensary has in stock, and you might even come across a full-service online shop that offers not only a wide variety of ganja strains but also pot concentrates, 420 edibles, weed topicals, and other great cannabis products.

HOW TO BUY WEED ON HELLO GANJA?
It’s easy to order from us.

  1. Start by filling out our simple registration form here
  2. Browse our premium selection of weed online from Cali and Colorado top producers here and add items to your cart
  3. Check out and pay using Bitcoins or Wire Transfer (via cash/Debit Card)
  4. You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 1-4 business days.
HOW MUCH MARIJUANA CAN I ORDER?

Depending on the law governing your state, patients can buy and possess a maximum up to 4.5oz every rolling 2-week/14-day period, with the exception of bulk retail orders.

IS HELLO GANJA LEGAL?

“YES INDEED” in Lil Baby’s Voice , we run an honest and legitimate business accompanied by stealth end to end delivery. Our goal is to provide customers with potent cannabis products and the very best customer service so they will come back for more and tell their friends about our great products and service. Hello is your connection for top grade Ganja!

HOW CAN I RESET MY PASSWORD?

If you need to reset your password, click the Forgot your Password link on the login page

WHAT IS YOUR RETURN/REFUND POLICY?
We do not offer refunds. If we determine that we made a mistake or the product we sent you is defective, we will be happy to provide you with a store credit or a replacement product.

If you receive a defective or the wrong product, please let us know within seven days so we can investigate right away. After being reviewed by our management team a credit or replacement product will be issued.

Shopping, Shipping & Delivery

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

For your convenience, we accept credit card payments via PayPal, Bitcoin / Altcoin (recommended). Bank transfers are accepted for bulk orders for easier processing.

We accept E-transfers like Zelle and CashApp. Payment can easily be made online with your debit card, or with cash at a store location. We provide you with instructions for an E-Transfer with your invoice. We will only ship orders when the payment has been confirmed.

DO YOU DELIVER WORLDWIDE?
Yes, you can buy weed legally and have it shipped as we deliver locally and internationally with discreet and secure shipping services.

Sounds impossible but, Yes we deliver Worldwide. As a leading activist marijuana dispensary faced with legal boundaries, our operations are stealth giving us the willpower to provide weed strains to needy patients and consumers who are willing to collaborate and exercise patience as all deliveries aren’t signature required packages.

I'VE PAID FOR MY ORDER, WHAT NEXT?
Your order will be on hold until we authenticate payment via E-transfer or Bitcoin (when we process your order). Once payment is received, your order will ship same day or within 1 business day.
WOULD YOU SHIP MY PACKAGE DISCREETLY?
Yes, We ensure that your order is packaged with care and vacuumed sealed discreetly to protect and maintain your privacy. This protects your purchase and your privacy.
We use mailers that are secure and discreet, using disguised mailers or nondescript boxes with no indication of what is inside.
How long do deliveries generally take?
We usually have orders out for delivery within 24 hours. In rare cases of holidays or special sales, processing times can be between 3-5 days.

Orders are not shipped on weekends and are not packaged on Canadian holidays and other instances in which the postal services are closed. All of our products are shipped through The National Postal System in Canada.

WILL YOU DELIVER TO ANY ADDRESS?
We will deliver to any address (a restaurant, a bar, a shopping center, your house, whatever!) as long as your address is within one of the serviceable state. We can’t deliver to military camps, government institutions, any schools or near children, however.
WHAT ARE YOUR SHIPPING FEES?

On orders below $420, we charge $25 for Standard Mail and $40 for Express Mail (Overnight). For any order over $420, the shipping is free. We ship our orders via UPS, USPS, and Xpress Post (handled by 3Deliva) and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a little longer to reach you.

WHEN DOES MY ORDER SHIP OUT?
Your order is shipped the same business day, if we receive your order and payment by our 1pm (GMT-7) cutoff time. If we receive your order and payment after 1pm (GMT-7), your order will be shipped the next business day, except for overnight express delivery.
I HAVEN'T RECEIVED MY PACKAGE!

Insured Shipping

If you select Insured Shipping, and you don’t receive your package after two days past the expected delivery date, contact us. You will be credited for the full amount of the order in points and you can simply place the order again.

Non-Insured Shipping

If you have NOT selected the Insured Shipping Option, and you don’t get your package after two days past the expected delivery date, contact us. We can do a trace to find the package, they ship it to you and you’ll receive it a few days later. If the package is deemed “unrecoverable,” we can reship the order, but refunds will not be offered due to postal issues.

WHAT IF I DON'T PAY FOR MY ORDER?
Once you’ve placed your order, the next step in the process will be to submit payment. Your order will be kept On Hold till we receive payment. If we do not receive your payment within 1 week, your order will be canceled.

Product FAQ

What is the legal age to Buy Marijuana
The legal age to buy cannabis is 19 in most states in the United States and provinces in Canada Except Quebec which is 21 years.
Is indica, sativa, or a hybrid better for me?

This depends on why you would like to use cannabis. If you are looking for a relaxed high at the end of the day, then an Indica would be the best option. If you are looking for a more uplifting, energetic high, than Sativa should be your choice.

Hybrid strains are a combination of Sativa and Indica and have a more balanced CBD to THC ratio which gives you a little bit of both effects. We have a blog post that goes more in-depth on the difference between Indica and Sativa and the benefits of each.

How do I choose the right strain or weed Extract?

Hello Ganja offers a wide range of products for recreational and medicinal purposes, so it’s necessary to do some research on what CBD/THC products are right for you. Our weed blog is a great resource for information on cannabis and psilocybin and best practices for a safe and rewarding experience.

Is THC or CBD right for me?
Depending on your intended use of cannabis, both THC and CBD have great benefits. CBD is the non-psychoactive compound in cannabis with anti-inflammatory properties for pain relief and is used to treat anxiety and depression.

THC is the psychoactive compound in cannabis that gives users uplifting feelings of euphoria, which is also used to treat pain, anxiety, and depression. In high doses, THC can cause feelings of paranoia and anxiety, so it is best to start small to see what your body can handle.

What edible dosage should I try for my first time?

A recommended dosage to start off with is 1 to 5 mg of THC. More experienced users may take up to 100 mg edibles depending on tolerance and other physical factors.

Edibles affect everyone differently. The high from edibles can be overwhelming for some of the most seasoned cannabis users due to many factors, which we breakdown in this blog post.

What’s the right dosage for mushrooms?
The dosage depends on the individual’s experience level, and the intended experience wanted. A microdose will not alter your thoughts and perception intensely but will open your mind and possibly make you more creative and productive. A low dose to moderate dose will alter your thoughts and perceptions but you will still maintain a contact with reality. A high dose is only recommended for experienced people because of the intensity of the trip. This is a good idea of how to dose out your shrooms:

Microdose: 0.1 – 0.5 grams
Low Dose: 0.5 – 2 grams
Moderate Dose: 2 – 3.5 grams
High Dose: 3.5 – 5 grams and above

What are cannabis concentrates?

Cannabis concentrates are a potent product made from extracting THC from marijuana. The extraction process can either be done using a solvent or solventless extraction method. Concentrates come in many different forms, from hard glass-like structures to soft buttery wax. We created a beginner’s guide to concentrates on a more in-depth overview.

What are terpenes?

Terpenes are the aromatic compounds found within marijuana plants and concentrates that give each strain its unique smell. With over 100 different terpenes found in the cannabis plant, researchers continue to study and learn more about the plant and its components.

Call/Text

+1 (236) 461-2622

All Hello Ganja products are sealed in smell-proof packaging which are tested for the highest quality. All HG packages are packed in white plain bags and are designed to be 100% discreet. No one will know what is in your package until you open it. We ship your order discreetly within 24-48 hours.

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